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Everything you need to know about our shipping policies
Shipping Information
Please read our shipping information to understand delivery times, costs, and other important details.
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If you have questions about our policies, our support team is here to help.
Table of Contents
Need Help?
If you have questions about our policies, our support team is here to help.
1. Introduction
At Flarespot ("we," "us," or "our"), we strive to provide you with the best possible shipping experience. This page outlines our shipping policies, delivery times, and other important information to ensure you know what to expect when ordering from us.
Our shipping policies are subject to change without notice and were last updated on April 25, 2025. We recommend reviewing this page periodically for any updates or changes that might affect your orders.
Quick Reference
For immediate assistance with any shipping-related inquiries, please contact our customer support team at support@flarespot.com or call us at 1-800-123-4567.
Policy Changes
2. Shipping Methods and Carriers
Available Shipping Options
We offer several shipping methods to meet your delivery needs. Available options may vary based on your location, order size, and product availability. During checkout, you'll be presented with the shipping options available for your specific order.
Flarespot partners with trusted carriers to ensure your packages arrive safely and on time. Our primary shipping partners include USPS, UPS, FedEx, and DHL for international orders.
Standard Shipping
Delivery within 5-7 business days. Most economical option for non-urgent orders.
Expedited Shipping
Delivery within 2-3 business days. Ideal for when you need your items sooner.
Next-Day Delivery
Order by 2 PM local time for delivery the next business day (where available).
2.1 Carrier Selection
Flarespot reserves the right to select the appropriate carrier for your order based on several factors, including:
Package Size & Weight
Different carriers specialize in various package dimensions
Delivery Location
Some carriers have better coverage in certain areas
Service Level Selected
Expedited shipping may require specific carriers
Product Requirements
Special handling may dictate carrier choice
3. Shipping Timeframes and Processing
Our team works diligently to process and ship orders as quickly as possible. Below are the typical timeframes you can expect when placing an order with Flarespot:
Order Processing Timeline
Processing Time
Orders are typically processed within 1-2 business days from the time of purchase. During high-volume periods (such as holidays), processing may take 2-3 business days.
Transit Time
Once your order ships, transit time depends on the shipping method selected and your location. You will receive tracking information via email once your order ships.
3.1 Business Days Definition
Business days refer to Monday through Friday, excluding federal holidays in the United States. Orders placed on weekends or holidays will begin processing on the next business day.
Holiday Schedule
During major holidays, our processing times may be extended. We will post notifications on our website regarding any shipping delays during these periods. For specific holiday schedules and potential impacts on shipping, please check our homepage or contact customer service.
3.2 Pre-Orders and Backorders
For pre-ordered items or products currently on backorder, estimated shipping dates will be provided at checkout or in your order confirmation. Please note that these dates are estimates and may be subject to change based on product availability.
Pre-Order Billing
Your card will be charged at the time of purchase for pre-orders.
Shipping Updates
We'll send notifications when your pre-ordered items ship.
Split Shipments
Orders with in-stock and pre-order items may ship separately.
Cancellation Option
Pre-orders can be cancelled prior to shipping for a full refund.
4. Shipping Costs
Shipping costs are calculated based on various factors including the shipping method selected, package weight, dimensions, and delivery location. The exact shipping cost for your order will be displayed during checkout before payment is processed.
Shipping Cost Factors
We strive to offer fair and transparent shipping rates. The following factors influence the shipping costs for your order:
- Shipping method selected (standard, expedited, etc.)
- Package weight and dimensions (larger or heavier packages cost more to ship)
- Delivery destination (international shipping incurs additional costs)
- Special handling requirements for fragile or oversized items
Free Shipping Available!
Orders over $75 qualify for free standard shipping within the continental United States.
4.1 Free Shipping Program
Flarespot offers free standard shipping on qualifying orders. Please note the following conditions for our free shipping program:
Minimum Purchase Requirement
Orders must be $75 or more before taxes and after discounts
Geographic Limitations
Available only for addresses within the continental United States
Shipping Method
Applies to standard shipping only; expedited options still incur fees
Product Exclusions
Some oversized or special handling items may be excluded
5. International Shipping
Flarespot ships to select international destinations. Please note that international orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs.
International Shipping Details
International orders typically take 7-21 business days to arrive after shipping.
Customs clearance may cause additional delays that are beyond our control.
International tracking is provided, but may not be as detailed as domestic tracking.
Some products cannot be shipped internationally due to regulations or restrictions.
5.1 Customs & Import Duties
When ordering from Flarespot for international delivery, you may be subject to import duties and taxes levied by the destination country. Payment of these duties and taxes is your responsibility as the customer.
Important Notice
Customs policies vary widely from country to country. We recommend contacting your local customs office for further information. Flarespot is not responsible for any customs fees, taxes, or delays due to customs processing.
6. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing your tracking information. You can use this tracking number to monitor your shipment's progress through our website or directly through the carrier's tracking system.
Email Notifications
Automatic updates sent to your email when your order ships and at key delivery milestones.
Account Dashboard
Log into your Flarespot account to view real-time order status and complete tracking history.
Carrier Tracking
Use your tracking number directly on the carrier's website for the most detailed information.
6.1 Tracking Issues
If you experience any issues with tracking your order or if the tracking information appears incorrect, please consider the following:
Processing Delay
There may be a 24-48 hour delay between when your shipping confirmation is sent and when tracking information becomes active in the carrier's system.
Tracking Updates
Tracking information may not update in real-time. Carriers typically update tracking at major scanning points during transit.
Contact Support
7. Delivery Issues and Lost Packages
While we take great care to ensure your package arrives safely and on time, occasionally issues may arise during transit. This section outlines how we handle delivery problems including delays, damages, and lost packages.
Common Delivery Issues
In the event of a delivery problem, Flarespot will work with you and the shipping carrier to resolve the issue as quickly as possible. Below are some common delivery issues and how we address them:
- Delayed shipments due to weather or carrier capacity issues
- Package delivered to incorrect address
- Package marked as delivered but not received
- Damaged packages or products
- Lost packages that fail to arrive within expected timeframe
Report Issues Promptly
Please report any delivery issues within 7 days of the expected delivery date to ensure timely resolution.
7.1 Lost Packages
If your tracking information shows your package has been delivered but you haven't received it, or if your package appears to be lost in transit, please follow these steps:
Check with Neighbors and Building Management
Sometimes packages may be left with neighbors or in building management offices when you're not available to receive them.
Contact the Carrier
Use your tracking number to file an initial inquiry with the shipping carrier. They can often provide more detailed delivery information.
Contact Our Customer Support
If steps 1 and 2 don't resolve the issue, contact our customer support team with your order number and tracking information so we can investigate further.
Lost Package Claims
7.2 Damaged Items
If your package arrives damaged or if items inside are damaged despite intact packaging, please take the following steps:
Document the Damage
Take clear photos of both the damaged packaging and the damaged items
Retain All Packaging
Keep all original packaging until the claim is resolved
Submit Damage Report
Contact us within 48 hours of delivery with photos and order details
Await Resolution
Our team will review your claim and respond within 1-2 business days
8. Shipping Restrictions
Certain products may be subject to shipping restrictions based on legal requirements, carrier policies, or product characteristics. These restrictions may limit where we can ship specific items or may require special handling procedures.
Product Restrictions
Some products may have shipping restrictions based on regulations, safety concerns, or carrier restrictions. You'll be notified during checkout if your order contains restricted items or if your shipping address is in a restricted area.
8.1 Location-Based Restrictions
Flarespot may be unable to ship certain products to specific locations due to local laws, regulations, or logistical limitations. These restrictions may apply to:
International Destinations
Some products cannot be shipped internationally due to export regulations or carrier restrictions.
Remote Areas
Extremely remote locations may have limited shipping options or higher shipping costs.
PO Boxes
Some larger items or expedited shipments cannot be delivered to PO boxes.
APO/FPO/DPO Addresses
Military addresses may have specific shipping requirements and longer delivery times.
9. Returns and Exchanges
Flarespot offers a straightforward returns and exchanges process for eligible items. For detailed information about our return policy, eligibility requirements, and process, please visit our dedicated Returns & Exchanges page.
Return Shipping Guidelines
When returning items to Flarespot, please note the following shipping guidelines:
- Use secure packaging to prevent damage during return shipping
- Include your order number and return authorization (if provided)
- For eligible returns, we provide a prepaid return shipping label
- Keep your return tracking number until the return is processed
- Items should be returned in original condition with all packaging and tags
30-Day Return Window
Most items can be returned within 30 days of delivery. See our complete Return Policy for details and exceptions.
10. Frequently Asked Questions
Below are answers to some of the most common questions we receive about shipping. If you don't find what you're looking for, please contact our customer support team.
How do I know which shipping method to choose?
Select standard shipping for regular orders when time isn't critical. Choose expedited shipping when you need items faster, and next-day delivery for the quickest possible delivery when available for your location.
Can I change my shipping address after placing my order?
Address changes may be possible if requested within 2 hours of placing your order and before the order enters processing. Please contact customer service immediately if you need to change your shipping address.
What happens if I'm not home when my package is delivered?
Delivery procedures vary by carrier. Most carriers will leave the package in a safe place or with a neighbor. For packages requiring signature, carriers typically leave a delivery attempt notice with instructions for rescheduling or pickup.
Can I request signature confirmation for my delivery?
Yes, signature confirmation can be added to most orders for an additional fee. This option can be selected during checkout. All orders over $200 automatically include signature confirmation.
Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO addresses using USPS. Please note that delivery to these addresses may take longer than standard domestic shipping, typically 2-3 weeks.
11. Contact Us
If you have any questions about our shipping policies or need assistance with a specific order, our customer support team is here to help.
Email Support
Send us a message at support@flarespot.com. We typically respond within 24 hours.
Phone Support
Call us at 1-800-123-4567. Available Monday to Friday, 9 AM to 6 PM EST.
Live Chat
Chat with our team through the widget on our website. Available 24/7 for your convenience.
Our Commitment
At Flarespot, we're committed to providing excellent service and timely shipping. We continuously work to improve our shipping processes and welcome your feedback to help us serve you better.
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