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Everything you need to know about our return and exchange policies
Returns & Exchanges
Please read our returns and exchanges information to understand eligibility, timeframes, and other important details.
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If you have questions about our policies, our support team is here to help.
Table of Contents
Need Help?
If you have questions about our policies, our support team is here to help.
1. Introduction
At Flarespot ("we," "us," or "our"), we want you to be completely satisfied with your purchase. We understand that sometimes products may not meet your expectations or needs, which is why we've established a customer-friendly returns and exchanges policy.
Our returns and exchanges policies are subject to change without notice and were last updated on April 28, 2025. We recommend reviewing this page periodically for any updates or changes that might affect your purchases.
Quick Reference
For immediate assistance with returns or exchanges, please contact our customer support team at support@flarespot.com or call us at 1-800-123-4567.
Policy Changes
2. Return Eligibility
General Return Policy
Flarespot offers a 30-day return period for most items. To be eligible for a return, your item must meet the following criteria:
- Item must be returned within 30 days of delivery
- Item must be in original, unused condition with all tags and packaging intact
- Item must be in its original packaging, including boxes, dust bags, and any included accessories
- You must have proof of purchase (order number, receipt, or confirmation email)
30-Day Return Window
Most items can be returned within 30 days of the delivery date for a full refund.
Unused Condition
Products must be unworn, unwashed, and undamaged with all original tags attached.
Original Packaging
All items should be returned with their original boxes, dust bags, and accessories.
2.1 Non-Returnable Items
While we accept returns on most products, certain items are not eligible for return due to health, safety, or other reasons. The following items cannot be returned:
Intimate Apparel
For hygiene reasons, undergarments and swimwear cannot be returned
Personalized Items
Custom or personalized products made to your specifications
Final Sale Items
Products marked as 'Final Sale,' 'Non-Returnable,' or 'As-Is'
Digital Products
Downloaded software, e-gift cards, or digital content
3. Return Process
We've designed our return process to be as simple and convenient as possible. Follow these steps to initiate a return:
How to Return an Item
Initiate Your Return
Log into your Flarespot account, go to "Order History," select the order containing the item(s) you wish to return, and click "Start Return." Alternatively, you can contact our customer service team for assistance.
Print Return Label
Once your return is approved, you'll receive a return shipping label via email. Print this label and attach it to your return package. If you don't have access to a printer, contact customer service for alternative options.
Package Your Return
Place the item(s) in their original packaging along with all tags, accessories, and documentation. If the original packaging is unavailable, use a sturdy box or mailer that will protect the items during transit.
Ship Your Return
Drop off your package at any authorized shipping location for the carrier specified on your return label. We recommend keeping the tracking number until your return is processed.
Return Processing
Once we receive your return, we'll inspect the item(s) and process your refund or exchange. You'll receive email notifications throughout the process, including when your return is received and when your refund or exchange is processed.
3.1 Return Inspection
All returns go through an inspection process to ensure they meet our return eligibility requirements. Here's what we look for during our inspection:
Product Condition
Items must be unworn, unwashed, and undamaged with no signs of use.
Original Tags
All tags, labels, and authenticity cards must be attached and intact.
Complete Set
All original components, accessories, and packaging must be included.
Return Timeframe
Returns must be received within the eligible return period.
Return Rejection
4. Exchanges
If you've received an item that doesn't fit or you'd prefer a different color or style, we offer a straightforward exchange process. Exchanges are subject to the same eligibility requirements as returns.
Exchange Options
We offer two convenient ways to exchange your items:
Standard Exchange
Return your item and receive store credit or a refund, then place a new order for the item you want. This is the fastest option if you need the new item quickly.
Direct Exchange
Request a specific replacement item when initiating your return. Once we receive and process your return, we'll ship the replacement item to you. This option may take longer but requires no additional action from you.
Size & Color Exchanges
Exchanges for different sizes or colors are free of charge when using our prepaid return shipping label. Item price differences will be charged or refunded accordingly.
4.1 Exchange Limitations
While we try to accommodate all exchange requests, there are some limitations to be aware of:
Availability
Exchanges are subject to product availability. If your desired item is out of stock, we'll issue a refund instead.
Price Differences
If the exchange item is more expensive, you'll need to pay the difference. If it's less expensive, we'll refund the difference.
One-Time Exchange
We allow only one exchange per original purchase. Additional exchanges will be processed as returns.
Non-Exchangeable Items
Items that are non-returnable (as listed in section 2.1) are also not eligible for exchange.
5. Refunds
Once your return is received and inspected, we'll process your refund according to your preference and our refund policies. Here's what you need to know about our refund process:
Refund Options
Flarespot offers several refund methods for your convenience:
- Original Payment Method: We'll refund your purchase to the original payment method used (credit card, debit card, PayPal, etc.).
- Store Credit: You can opt to receive store credit, which can be used for future purchases. Store credit is issued immediately upon return approval.
- Gift Card: We can issue a digital gift card for the refund amount, which can be used online or in-store.
Refund Timeline
Refunds to original payment methods typically take 5-10 business days to appear on your statement, depending on your bank or payment provider's processing times.
5.1 Refund Processing Times
The time it takes for your refund to be processed depends on several factors, including the refund method chosen and your payment provider:
Return Review
1-2 business days from when we receive your return
Refund Initiation
1 business day after return approval
Bank Processing
3-7 business days for the refund to appear in your account
5.2 Partial Refunds
In some cases, we may issue a partial refund for returned items:
Items Returned Used or Worn
If an item shows signs of use or wear beyond inspection, we may offer a reduced refund based on the item's condition.
Missing Components
Returns missing original packaging, tags, or accessories may receive a partial refund.
Late Returns
Items returned outside of the 30-day window but within 45 days may qualify for a partial refund at our discretion.
Final Sale Items
In rare cases, we may accept returns of final sale items with a restocking fee of 20-30% of the purchase price.
Case-by-Case Assessment
6. Return Shipping
Flarespot aims to make the return shipping process as simple and affordable as possible. Here's what you need to know about shipping your returns back to us:
Shipping Options
We provide the following return shipping options:
Free Return Shipping
For orders over $50, we provide a pre-paid return shipping label at no cost to you. Simply print the label and attach it to your return package.
Standard Return Shipping
For orders under $50, a flat shipping fee of $7.95 will be deducted from your refund to cover the cost of return shipping.
In-Store Returns
You can return your online purchase to any Flarespot retail location free of charge. Bring your order confirmation and the items you wish to return.
International Returns
International customers are responsible for return shipping costs and any customs fees. Please contact our customer service team for a return authorization and shipping instructions.
6.1 Return Tracking
All return shipping methods include tracking information to help you monitor the status of your return:
- Tracking Email: When your return label is generated, you'll receive an email with tracking information.
- Account Updates: The status of your return will be updated in your Flarespot account.
- Carrier Tracking: You can track your return through the shipping carrier's website using the provided tracking number.
- Notification Emails: You'll receive notifications when your return is received, inspected, and when your refund is processed.
Keep Your Tracking Information
7. Damaged Items
If you receive a damaged or defective item, we want to make it right. Our process for handling damaged items is different from our standard return process.
Damaged or Defective Items Process
Report the Issue Immediately
Contact our customer service team within 48 hours of receiving a damaged or defective item. Provide your order number and a description of the damage or defect.
Provide Documentation
We may ask you to send photos of the damaged item and its packaging to help us assess the issue and improve our shipping processes.
Choose Your Solution
For damaged or defective items, we offer several options: a free replacement sent immediately, store credit with a 10% bonus, or a full refund.
Return the Damaged Item
We'll provide a free return shipping label for the damaged item. In some cases, we may waive the return requirement for severely damaged items.
7.1 Manufacturing Defects
Items with manufacturing defects discovered after normal use may be eligible for return or replacement beyond our standard 30-day return window:
90-Day Quality Guarantee
We stand behind our products and offer a 90-day quality guarantee against manufacturing defects.
Documentation Required
For manufacturing defect claims, provide clear photos of the defect and a description of when and how it occurred.
Not Covered by Quality Guarantee
8. Gift Returns
We understand that gifts don't always match the recipient's style or needs. Our gift return process is designed to be discreet and convenient.
Gift Return Process
If you received a gift from Flarespot and need to return it, follow these steps:
Locate the Gift Receipt
Find the gift receipt or order number included with your gift. If you don't have this information, contact our customer service team for assistance.
Initiate the Return
Visit our Gift Returns page and enter the gift receipt number or order number to begin the return process. Alternatively, you can return the gift to any Flarespot retail location.
Receive a Gift Card
Gift returns are refunded as Flarespot gift cards in the amount of the purchase price. The gift card will be emailed to you and can be used online or in-store.
Gift Giver Privacy
We respect the privacy of both the gift giver and recipient. The gift giver will not be notified of your return, and the return will not affect the original payment method.
8.1 Gift Return Eligibility
Gift returns follow the same eligibility guidelines as standard returns with a few exceptions:
- Extended Return Window: Gifts have a 60-day return window from the date of delivery to accommodate gift-giving occasions.
- Gift Receipt Required: You must have the gift receipt or order number to process a gift return. If you don't have this information, we may still be able to locate the order using the sender's information.
- Gift Card Refunds Only: Gift returns are refunded as Flarespot gift cards only, not to the original payment method.
- Free Return Shipping: All gift returns qualify for free return shipping, regardless of the order value.
9. Exceptions & Special Cases
While we strive to maintain consistent return policies, certain situations require special handling or exceptions. Here are some special cases you should be aware of:
Seasonal Items
Seasonal or holiday-specific items may have shortened return windows. These timeframes will be clearly indicated on the product page and order confirmation.
Limited Edition Products
Limited edition or exclusive collaboration items may have special return restrictions. These will be noted on the product page at the time of purchase.
Sale Events
Items purchased during special sales events like Black Friday or Flash Sales may have modified return policies, such as shortened return windows or exchange-only policies.
Bulk Orders
Orders of 10 or more of the same item are considered bulk purchases and may be subject to a 20% restocking fee for returns.
9.1 Case-by-Case Exceptions
We understand that unique circumstances may arise that aren't covered by our standard policies. Flarespot reserves the right to make exceptions to our return policies on a case-by-case basis:
Extenuating Circumstances
In situations involving medical emergencies, natural disasters, or other unforeseen events that prevent timely returns, we may extend return timeframes or make other accommodations.
Customer Loyalty Considerations
Long-standing customers with established purchase history may be granted additional flexibility in certain return scenarios as a courtesy.
Product Issues
If a product has known issues or fails to meet our quality standards, we may extend return eligibility beyond our normal timeframes.
Requesting an Exception
10. Frequently Asked Questions
Find answers to the most common questions about Flarespot's returns and exchanges process:
How long do I have to return an item?
Most items can be returned within 30 days of delivery. Gift returns have an extended 60-day return window. Certain seasonal or special items may have shorter return periods as noted on the product page.
Do I need the original packaging to return an item?
Yes, items should be returned in their original packaging with all tags attached and accessories included. If you no longer have the original packaging, contact customer service for guidance.
How long will it take to receive my refund?
After we receive your return, it typically takes 1-2 business days to inspect and process. Once approved, refunds to original payment methods take an additional 3-7 business days to appear in your account, depending on your financial institution.
Can I exchange an item for a different size or color?
Yes, you can exchange items for different sizes or colors, subject to availability. You can request a direct exchange when initiating your return, or you can return the item for a refund and place a new order for the preferred size or color.
Can I return items purchased on sale?
Most sale items follow our standard return policy unless they are marked as 'Final Sale' or have special return conditions noted at the time of purchase. Items purchased during special sales events may have modified return policies.
How do I return a gift someone gave me?
To return a gift, you'll need the gift receipt or order number. Visit our Gift Returns page to initiate the return process. Gift returns are refunded as Flarespot gift cards to the recipient, not to the original payment method.
10.1 More Questions?
If you have additional questions about our returns and exchanges policies or need assistance with a specific return situation, our customer service team is here to help.
Help Center
11. Contact Us
Our dedicated customer service team is available to assist you with any questions or issues regarding returns and exchanges.
Email Support
returns@flarespot.com
Response within 24 hours
Phone Support
1-800-123-4567
Monday-Friday: 8am-8pm ET Saturday-Sunday: 9am-6pm ET
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Available on website
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